CANCELLATION POLICY
For a full refund, travelers must cancel at least 24 hours before the experience’s scheduled start time in
Cancun local time zone. Cancellations made after this 24-hour window will not be eligible for a refund.
NO SHOW
A No Show Service is a service in which a change or cancellation is not reported to STP Caribe and STP
Caribe shows to the designated Pickup Service on the Date and Time made on the reservation. A No
Show Service will have the same cancellation policy as a reservation Cancelled in less than 24 Hrs, and
it is a non refundable service.
A Service Cancelled by the airline will have the same cancellation policy as a reservation Cancelled in
less than 24 Hrs, and it is a non refundable service.
The following cancellation policy only applies to reservations made on www.stpcaribe.com If your
reservation was made through a booking agent, travel agent, travel applications, Hotel Concierge,
OTA´S Customer service, amongst others, please contact them through their customer service
telephone number, as their general policy and cancellation policy may vary.